Refunds Returns & Exchanges

    • Goods may be returned for exchange only within 14 days of receipt and no refund.
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    • Before returning the item(s), you will need to contact our customer service team on jewelkhazanauk@gmail.com quoting your original order number. 

    • If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse an exchange on the item.  Please ensure that the items are safely packaged and return to us using a signed for delivery service and include a reason for return.  We cannot be held responsible for items that are lost in transit whilst being returned to us.

    • Please note we are not responsible for the cost of return postage unless items delivered are faulty or incorrect.  If this should occur please contact us.  Please allow7 working days for returns to be processed once they reach us. 

    • If it is an international return, please clearly label the package "exchange". This will ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund. 

    • Please send your returned items to: 
      JewelKhazana ltd
      160 Sinclair Drive  
      Basingstoke , Hampshire 
      RG21 6AE UK
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    • If you are exchanging the goods and the new item you require costs less than the one you have returned, in that case, In case of an exchange , when the new item you require costs more than the one you returned an additional payment will be needed from you.
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